FAQs
Frequently asked questions about payment types for your order
At the moment at ViniloPersonalizado.com payment is made at the time of placing the order through our payment gateway:
In our online store, you can pay with your credit or debit card without any problem.
Types of payments accepted by STRIPE, follow this link: STRIPE Payment Type
How to send my print files
1. Sending files for printing
- The file must be in CMYK mode. In case the original file has an RGB mode, we are not responsible for the final printing results.
- For the reproduction of PANTONE SOLID COATED colors, our machines will be able to reproduce them, but we recommend consulting us before placing your order.
2. Color Management and Control.
COLOR DESIGN prints the files as they are sent to us by the clients. If the file is not correct or has any problems, it will be the client's responsibility.
If you need a custom reproduction, with special colors, with Special Pantones or different from the standard ones, it is necessary to consult with us first, since if you need a specific color reproduction we must first assess the project.
Please note that it will always be printed in CMYK and that depending on the support, the colour reproduction may have a slight variation.
3. Return Conditions in Cases of Disagreement with Printed Colors.
We remind our customers that:
· Files must have a minimum resolution of 300dpi
· Files must be in CMYK MODE
· Files will be printed under the FOGRA 39 color profile
COLOR DESIGN is not responsible for color/tone variations caused by sending files in RGB format.
COLOR DESIGN will do everything possible to provide solutions to our clients, but the amount of the order will not be refunded, as it is not due to a printing error, but to a file error.
Returns will not be accepted when the color variation is caused by the support used for printing. The customer must have a proof of printing on the same material on which the file is delivered.
For example, returns will not be accepted for variations in printing colours, when the customer presents a colour proof on offset paper, when the product delivered by COLOR DESIGN has been printed on vinyl, since the colour reproduction of a design varies depending on the support.
However, we recommend that you consult us with any questions before placing an order.
Frequently asked questions about our products
Our photography backgrounds are
Printed on a vinyl sheet on one side only, the properties of this material are as follows: flexibility, lightness, does not bend, resistant, easy to clean and comfortable to transport.
We send your photography background rolled up in a cardboard tube package.
Frequently Asked Questions about Orders
How long will it take to receive my order?
Once we receive your order and payment has been made, we begin production of your printed photography backdrop. Once printed, shipping takes place within 24 to 72 hours.
How do I track my order?
Once we ship your order, you will receive an email and SMS message from the shipping agency giving you information about your shipment. If you have any questions about your shipment, contact us at pedidos@vinilopersonalizado.com
I have received an incorrect or damaged product. What should I do?
If the Photography Background arrives damaged, we will exchange it for a new one without any costs, neither for the product nor for shipping.
To report a defective shipment or a problem with the product (Photography Background), or to make a complaint or claim, contact us at the following email: pedidos@vinilopersonalizado.com. You will receive a response from Photography Backgrounds within 24 hours.
Please remember that you must send us a photo of the defective background or damaged package. Once we review your claim, a carrier will go to collect the defective photography background. Once we have the background, we will check the damage and send you the new one, provided that we verify that the defect was a manufacturing defect.
Returns will not be accepted due to misuse of the product. You will have a period of 24 hours to return an order.
Frequently asked questions about registering on our website
At ViniloPersonalizado.com you can register as a user or you can buy as a guest (without registration) . To register you will have to click on "Create an account" at the top of the website. Fill in your details and that's it.
You will receive an email in your email (the one you used to register) asking you to activate your account. Remember to check your spam folder. Once activated, you can enter our store, Fondosdefotografia.com as a registered user and access the entire list of your orders.
How can I unsubscribe?
You can unsubscribe directly from your user profile. Go to the editing of your user information and you will find the option to delete your user profile on vinylpersonalized.com
Shipping and Returns Information
Shipping and return policy
When will I receive my order?
It takes us 1-2 business days to process an order, after which we will ship it to you. Shipping time depends on your location, but you can estimate it as follows:
Shipping costs are:
Where is my order shipped from?
We work with a print on demand company with whom we have a close collaboration!
Before contacting us, please help us by following these steps:
Pro tip: Avoid theft. If you won't be home on the day of delivery, use your work address or wherever you'll be.
If the address is correct and the package is not at the post office or with your neighbors, please contact us at orders@vinilopersonalizado.com with your order number. If there is a problem with your shipping address, we could send your product again, but you will have to pay the costs.
Pro tip: Your zip code is a crucial part of your address. Make sure you enter it correctly.
What is your return policy?
We do not offer returns or exchanges, but if something happens with your order, please contact us at pedidos@vinilopersonalizado.com
Do you give money back?
We only offer refunds to customers who receive incorrect or damaged items. If this is the case, please contact us at pedidos@vinilopersonalizado.com with photos of your item and we will find a solution.
1. Sending files for printing
- The file must be in CMYK mode. In case the original file has an RGB mode, we are not responsible for the final printing results.
- For the reproduction of PANTONE SOLID COATED colors, our machines will be able to reproduce them, but we recommend consulting us before placing your order.
2. Color Management and Control.
COLOR DESIGN prints the files as they are sent to us by the clients. If the file is not correct or has any problems, it will be the client's responsibility.
If you need a custom reproduction, with special colors, with Special Pantones or different from the standard ones, it is necessary to consult with us first, since if you need a specific color reproduction we must first evaluate the project.
Please note that it will always be printed in CMYK and that depending on the support, the colour reproduction may have a slight variation.
3. Return Conditions in Cases of Disagreement with Printed Colors.
We remind our customers that:
· Files must have a minimum resolution of 300dpi
· Files must be in CMYK MODE
· Files will be printed under the FOGRA 39 color profile
COLOR DESIGN is not responsible for color/tone variations caused by sending files in RGB format.
COLOR DESIGN will do everything possible to provide solutions to our clients, but the amount of the order will not be refunded, as it is not due to a printing error, but to a file error.
Returns will not be accepted when the color variation is caused by the support used for printing. The customer must have a proof of printing on the same material on which the file is delivered.
For example, returns will not be accepted for variations in printing colours, when the customer presents a colour proof on offset paper, when the product delivered by COLOR DESIGN has been printed on vinyl, since the colour reproduction of a design varies depending on the support.
However, we recommend that you consult us with any questions before placing an order.
